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Transaction Policies


Are you buying or selling?  Need a condition description?

Buyers

Congratulations on getting up to 90% off retail prices!  You've already proved you're a savvy shopper that recognizes retail prices are for suckers.  But did you know Glyde's got your back all the way through your transaction?

Return Policy

Sometimes items aren't what you expected, and we understand that.  If your item is not As-Described, you can return it within 72 hours of delivery.  All you need to do is let us know! Simply choose one of these three options.

Respond to the email you received from Glyde when your item was delivered.
or
Go to the Transactions page of your account and "Reject" the item.
or
Email us at service@glyde.com.

Once you've let us know that you want to return the item, we'll send you a pre-addressed, pre-stamped shipping kit.  Simply put your item in the kit, drop it in the mail, and you're done.  You'll have your money back for the item in a few days.

Repeat returns prompt a simple shared responsibility policy in which the shipping cost of the return and the return kit is split between the buyer and the seller.

Insurance Coverage

We've insured your item from the start with no extra fees.  Lost items are extremely rare, but if your Glyde item is lost in transit we'll make sure you don't pay for an item you didn't receive.

Cancellation Policy

If you'd like to cancel your order, please email us at service@glyde.com as soon as possible. Cancellations may not be possible if the shipping kit has been sent to the seller. We ship these kits multiple times a day.

Sellers

Selling your old gadgets and media has never been easier.

Fees

You pay nothing to list on Glyde.  When your item sells, we deduct 12% on the item's sale price. When listing an item for sale, the amount quoted on the "In your pocket:" line is the total amount you will make on your sale.  Depending on the item, it's $1.00-$6.00 for our exclusive shipping kit.

If you're unable to ship your item after it sells, please cancel your sale right away by visiting your Transactions page and clicking 'Cancel Sale'.  A packaging fee of up to $5 will apply if your shipping kit has already been prepared.  If you know you won't be sending your item, please don't leave us or your buyer in the dark.  A buyer protection fee of up to $10 will apply for sales that go unshipped without being promptly canceled.

Getting Paid

The best part of selling your items is the cash proceeds! Once an item is delivered, the buyer has a two-day period in which to evaluate and accept the item. If there are no issues with the item, your proceeds will be deposited into your Glyde account. The deposit will appear in your Glyde account 3 days after delivery.

You can use this money to buy items on Glyde, withdraw it directly to your bank account for free, transfer it into bitcoins, or have it mailed to you as a paper check for a $2.00 fee. Just click on the 'Withdraw' button on your Account page and you will be presented with each option.

If you choose the Bitcoin payment method when you withdraw, the amount you take out will be transferred from dollars to bitcoins according to the rate of exchange at the time your withdrawal completes. The price or value of Bitcoin can change rapidly, even from the time you withdraw to the time the transfer completes (1-2 business days). Like cash, you cannot deposit bitcoins into your Glyde account.

Return Policy

We know that your item is gently loved, but sometimes your item may not be what your buyer expected.  Buyers have 72 hours from receipt of the item to inspect it and initiate a return if the item is not As-Described.  If your item is returned, it will be shipped back to you so you can relist it.

Repeat returns prompt a simple shared responsibility policy in which the shipping cost of the return and the return kit is split between the buyer and the seller.

Insurance Coverage

We've insured your item from the start with no extra fees.  Lost items are extremely rare, but if your item is lost in transit we'll first confirm it was mailed and then work with our third party insurance carrier to get you the proceeds of your sale.

Speed Sale

When listing select items for sale, you may be given the option to use Speed Sale. Speed Sale ensures the sale of your item within a few days. The number you see in the Speed Sale box represents guaranteed, in-your-pocket proceeds. The transaction fee and shipping kit cost have already been deducted.

If you're looking for a quick, assured sale, Speed Sale is a great option. Within days, you'll have a confirmed buyer and we'll send you a shipping kit to ship your item.

Resolutions

In cases where there is a disputed or unsuccessful transaction, Glyde will rely on our Transaction Policies and the Return & Loss Policies contained within to reach a resolution. This may include resolutions which require a cancellation of a sale or purchase or additional shipping fees.

Refer a Friend

Let your friends know about the cash they can make on Glyde!

Visit glyde.com/refer and click on the Facebook, Twitter, and Google+ share buttons to send your unique Glyde link to your friends. You’ll get $15 for every person who clicks on your link, signs up on Glyde, and completes the sale of device worth more than $50.

If you know someone who is about to upgrade their phone, send them your referral link in an email. Just visit glyde.com/refer while logged in to get your link. Please note that the $15 bonus does not apply if the referred person is within the same household.

We'll send you an email with the good news and deposit $15 into your Glyde account when a friend’s sale completes. Use your referral money to make a purchase on Glyde or withdraw it into your bank account.

Item Conditions

Game
New Factory Sealed.  Never opened.
Excellent Game plays perfectly. May have minor scratches. Case has no more than a few minor scratches. No personal markings. Not a previous rental. Instruction manual, if originally included with game, is present. Some games have digital instructions only.
Good Game plays perfectly. May have scratches. Must include case. Case may have wear, but no cracks or damage. Instructions and case art may not be present. May be a former rental.
Disc/Cartridge Only Game plays perfectly.  No case.  Original copyrighted work.  May be a former rental.
Tablet
Refurbished Tablet has been refurbished by a certified third-party and is fully functional.  Item has been fully tested and is ready for activation.  May have signs of very light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories.
Excellent Tablet is fully functional.  May have signs of light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories.
Good Tablet is fully functional.  Has signs of normal wear from daily use which may include some scratches or other cosmetic issues.  Includes charging accessories.
Acceptable Tablet is fully functional.  Has signs of heavy wear which may include lots of scratches, dents, or major cosmetic issues.  May include personalization.  Includes charging accessories.
Damaged/Incomplete Tablet is nonfunctional, cracked, or missing its charging accessories.  A tablet listed for sale in this condition is automatically sold to one of Glyde's repair partners and is not available for purchase.
iPod
Refurbished iPod has been refurbished by a certified third-party and is fully functional.  Item has been fully tested and is ready for activation.  May have signs of very light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories.
Excellent iPod is fully functional.  May have signs of light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories.
Good iPod is fully functional.  Has signs of normal wear from daily use which may include some scratches or other cosmetic issues.  Includes charging accessories.
Acceptable iPod is fully functional.  Has signs of heavy wear which may include lots of scratches, dents, or major cosmetic issues.  May include personalization.  Includes charging accessories.
Damaged/Incomplete iPod is nonfunctional, cracked, or missing its charging accessories.  An iPod listed for sale in this condition is automatically sold to one of Glyde's repair partners and is not available for purchase.
Phone
Certified Phone has been refurbished by a certified third-party and is fully functional. Item has been fully tested and is ready for activation. Very little, if any, signs of wear. Includes all accessories. Device may or may not include SIM card.
Excellent Phone is fully functional.  May have signs of light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories. Device may or may not include SIM card.
Good Phone is fully functional.  Has signs of normal wear from daily use which may include some scratches or other cosmetic issues.  Includes charging accessories. Device may or may not include SIM card.
Acceptable Phone is fully functional.  Has signs of heavy wear which may include lots of scratches, dents, or major cosmetic issues.  May include personalization.  Includes charging accessories. Device may or may not include SIM card.
Damaged/Incomplete Phone is nonfunctional, cracked, or missing its charging accessories.  A phone listed for sale in this condition is automatically sold to one of Glyde's repair partners and is not available for purchase.
Laptop
Excellent Computer is fully functional. May have signs of light wear which may include a few scratches or minor cosmetic issues. Includes charging accessories.
Good Computer is fully functional. Has signs of normal wear from daily use which may include some scratches or other cosmetic issues. Includes charging accessories.
Acceptable Computer is fully functional. Has signs of heavy wear which may include lots of scratches, dents, or major cosmetic issues. May include personalization. Includes charging accessories.
Damaged/Incomplete Computer is nonfunctional, cracked, or missing its charging accessories. A computer listed for sale in this condition is automatically sold to one of Glyde's repair partners and is not available for purchase.