Glyde Device Purchase Policy
These Terms ("Terms") apply to the Glyde Device Purchase Programs, as
applicable, and is an agreement between you and IGWT Company, LLC, d/b/a
Glyde ("Glyde"). You should read these Terms carefully before
participating in any Glyde Device Purchase Program. By participating in
Glyde's Device Purchase Program ("Device Purchase Program"), you accept,
agree to and are bound by these Terms.
The transaction process offered through the Device Purchase Program by
the Glyde Platform requires the exchange of SMS messages between Glyde
and you. By Clicking "Agree and Continue" you expressly acknowledge the
foregoing and expressly consent to receiving, from time to time, SMS
("text") messages, including alerts, inquiries, and confirmation
requests from Glyde, concerning each transaction in connection with
which you are using the Device Purchase Program on the Glyde Platform.
1. Acceptance of Terms. These Terms are
considered a contract between you and Glyde and apply to offering of
your Device (as defined below) for sale on the Glyde Platform, and
further in consideration of the mutual promises and such other good and
valuable consideration. These Terms shall govern the proceeds you
receive in connection with the sale of your Device on the Glyde
Platform. If you do not agree to these Terms, you will not be able to us
the Device Purchase Program or offer your Device for sale on the Glyde
2. Overview. Subject to these Terms and
procedures set forth herein, you may offer to sell your Device to Glyde
to Glyde or for cash to non-Glyde purchasers. The Device Purchase
Program is only available online on Glyde's website at
www.Glyde.com. Any offer of purchase (whether by Glyde of by other purchasers) is
subject to your strict compliance with these terms and remains subject
to Glyde's remote inspection and diagnostic testing that Glyde will
perform after you have submitted all required information. You and the
Device you offer for sale on the Glyde Platform must also meet all of
the requirements as provided in these Terms, including the Device
Eligibility Requirements in Section 6 below. You may incur additional
charges or set offs against any Device purchase offer you accept if you
do not ship your Device within the required time period, if your Device
or fails to meet all of the Device Eligibility Requirements at time of
shipment to any purchaser, or if you otherwise do not comply with these
To participate in the Glyde Purchase Program, you must register and have
an active Glyde Account. Opening an account is free, but subject to the
terms and conditions set forth in Glyde's User Agreement
[https://glyde.com/User-Agreement]. Leased Devices are not eligible for participation in the Device
Purchase Program unless and until you purchase the leased Device from
your wireless service provider, which may incur additional fees and
payments from you. To be clear, you may not participate in Device
Purchase Program if you lease or otherwise do not own the Device. Glyde
will not responsible in any way for the sale of any leased Device
offered for sale on the Glyde Platform. If you offer and then sell a
Device for sale on the Glyde Platform that is currently under lease, you
agree to be liable for all penalties, fees, and costs, including
attorneys' fees, incurred by any purchaser of that Device. You will
remain responsible for all payments, penalties, fees and costs related
to any leased Device that is sold on the Glyde Platform in violation of
your express agreement not to offer a leased Device for sale on the
You may only have two Devices for sale per household outstanding at any
given time. If you try to offer more than two Devices under the Device
Purchase Program when you already have two (2) Devices that are offered,
or for which delivery to the purchaser remains outstanding, Glyde will
suspend the offering of such additional Devices for sale on the Glyde
Platform until the first-in-time Devices offered for sale are delivered
to and not returned for non-compliance by the first-in-time purchaser,
at which time the next-in-time Devices may be offered for sale. After
such additional purchase is processed and the corresponding Device is
received and not returned for non-conformance with this Agreement, the
next-in-line additional purchase will be processed, continuing in such
manner until all additional purchases have been processed and all
corresponding Devices have been delivered to and not returned by their
3. Remove Your Data and Unlock Your Device.
You MUST unlock and remove all data, including all confidential and
personal data, from your Used Device before delivering it to any
purchaser, including Glyde. To do so, you should factory reset your
Device according to manufacturer instructions. It is your sole
responsibility to back-up any files or data from your Device that you
wish to retain prior to performing a factory data reset and before
shipping your Device to Glyde or to a non-Glyde purchaser. Refer to the
email sent to you by Glyde containing the instructions on how to ship
your Device. In addition, make sure that you remove all accessories,
chargers, covers, cases, locks, SIM cards and memory cards before
sending the device to Glyde or to a non-Glyde purchaser.
Neither Glyde nor any non-Glyde purchaser accepts any responsibility or
liability for any lost files or data or disclosure of private
information that has not been removed from your Device prior to
shipment. You also agree that any Device you ship to Glyde or to any
non-Glyde purchaser in connection with the Device Purchase Program may
not be returned to you, and that any content cannot be recovered.
Failure to strictly comply with these conditions may result in you
receiving less than the Purchase Price, or nothing, for your Device.
4. Shipping Your Device. Glyde will provide
a shipping label and instructions to send your Device. You are
responsible for ensuring your Device is not damaged during shipping to
Glyde or to any non-Glyde purchaser. You must securely pack the device
with adequate padding.
Neither Glyde nor any non-Glyde purchaser shall be responsible for
Devices lost or damaged during shipment. If your Device is damaged in
transit you may receive less than the Purchase Price, or nothing, for
your Device. You must strictly follow the instructions Glyde provides.
If you lose or discard the shipping label, please contact us. Your
Device must be shipped to Glyde or to the non-Glyde purchaser within
three (3) business days after the date you accept a purchase offer for
that Device. Devices shipped more than three (3) business days after the
date you accept a purchase offer for that Device may result in you
receiving less than the Purchase Price, or nothing, for your Device.
5. Title/Ownership. You represent and agree
that you are authorized to sell your Device to Glyde and that you have
ownership, title and interest in any Device offered for sale on the
Glyde Platform through the Device Purchase Program. By shipping the
Glyde or to any non-Glyde Purchaser, you agree to transfer title and
ownership of the Device to Glyde or to the non-Glyde Purchaser. You
disclaim any and all right, title or interest in and to Device,
including the right to sell, dispose, or otherwise collect, where
applicable, its value. You should ship only the Device to Glyde or to
the non-Glyde Purchaser. Discard accessories you no longer need in
accordance with your local trash and recycling regulations. The Purchase
Price is offered on the Device only, and not any Device accessory or
6. Device Eligibility Requirements.
Additionally, the offering of your Device on the Glyde Platform is
subject to the diagnostic test results Glyde will remotely perform on
your Device using Glyde's proprietary diagnostic software. All
determinations of Device eligibility will be determined on the results
of Glyde's remote diagnostic Device tests, and such results are final.
In addition, you agree that:
You will accurately represent the make, model and condition of your
device when completing the Glyde Quiz;
Glyde's diagnostic results reflecting the make, model, and condition
of your Device will be used to confirm the your Glyde Quiz
representations, and confirm the Glyde Quiz quote.
Glyde's diagnostic results will supersede any Glyde Quiz
representations. If Glyde's diagnostic results reflecting the make,
model, and condition of your Device do not match that which you
represented in the Glyde Quiz, Glyde reserves the right to make
downward adjustments to the quote for your Device.
Your Device must not be on a blacklist of any kind.
searches blacklist databases to determine if devices have been
reported lost or stolen according to these third-party resources. If
your Device appears on any such list, your Device will not be listed
for sale on the Glyde Platform;
At the time sale, you must be the owner of the Device as leased
devices are not eligible for sale or purchase through the Device
Purchase Program on the Glyde Platform;
Any anti-theft locking software must be disabled on your Device;
Before shipping your Device, you should perform a factory reset on
it and remove all personal information (as described in Section 3
Your Device must not be counterfeit and must be labeled with an FCC
ID to show that it is certified for use in the United States under
applicable FCC regulations. The FCC ID number can usually be found
printed somewhere on the mobile Device. It may sometimes be necessary
to remove the battery pack to locate the FCC ID number. The FCC ID
number can also be found in the user manual for each Device; and
If you have accepted a Glyde Platform Offering Price, you agree to
mail Glyde your Device in accordance with this Agreement within 10
(ten) business days after your acceptance of the Glyde Platform
Offering Price and in accordance with the instructions contained in
the email sent to you from Glyde.
In the event the Glyde diagnostic results do not match from the
representations made in your Glyde Quiz, and a Non-Glyde Purchaser
initiates a dispute withing two (2) business days, Glyde will send the
Non-Glyde Purchaser a return shipping label. The Non-Glyde Purchaser
must send the Device within two (2) business days pf the return
shipping label issuance date, at which time Glyde will approve the
dispute in the Non-Glyde Device Purchaser's favor.
YOUR EXPRESS AGREEMENT AS TO DEVICES THAT DIFFER IN CONDITION,
DESCRIPTION OR SPECIFICATIONS (AS DETERMINED BY INSPECTION OR GLYDE
IF GLYDE IS THE PURCHASER, GLYDE RESERVES THE RIGHT, WITHIN TEN (10)
BUSINESS DAYS OF PHYSICAL RECEIPT OF THE DEVICE, AND IN ITS SOLE
DISCRETION, TO REDUCE OUR OFFER TO REFLECT ANY DIFFERENCES IN
CONDITION, DESCRIPTION, OR SPECIFICATIONS.
IF A NON-GLYDE PURCHASER IS THE DEVICE PURCHASER, THAT PURCHASER
RESERVES THE RIGHT, WITHIN FIVE (5) BUSINESS DAYS OF PHYSICAL RECEIPT
OF THE DEVICE, AND AT ITS OPTION, TO EITHER KEEP THE DEVICE OR RETURN
THE DEVICE TO YOU, AT YOUR EXPENSE. IF A NON-GLYDE PURCHASER ELECTS TO
RETURN THE DEVICE, THE TRANSACTION WILL BE CANCELLED.
Glyde and any non-Glyde purchaser reserve the right but not the
obligation, and at their sole and exclusive option, to return your
Device to you, at your expense, if you incorrectly completed the Glyde
Purchase Quiz and your Device is linked to a particular carrier, and/or
your Device cannot be reset or activated.
You may not include a damaged battery when shipping your Device. If your
Device exhibits a damaged battery (for example, is leaking fluid, is too
hot to touch or the Device casing is swollen), you must remove the
damaged battery and dispose of it properly before shipping the Device to
Glyde or to any non-Glyde purchaser. If a damaged battery is not
removable, the Device is not eligible for sale on the Glyde Platform
through the Device Purchase Program, you will not receive the Purchase
Price, and the Device may be returned to you, at Glyde's or any
non-Glyde purchaser's option, and at your expense. Failure to strictly
comply with these conditions may result in you receiving less than the
Purchase Price, or nothing, for your Device.
A signature is required on delivery of any Device purchased through the
Glyde Platform using the Device Purchase Program.
8. You Are Responsible for Any Remaining Payments.
If you bought your Device under an equipment installment plan or other
financing plan or if you entered into a service contract with your
wireless service provider, you will be responsible for any and all
remaining payments under such plan or contract, including any contract
termination fees. Glyde and any non-Glyde purchaser assumes no such
10. Selling Your Device on the Glyde Platform.
Registered Glyde Platform users may sell their Device on the Glyde
Platform through the Device Purchase Program, after having met Paragraph
6 eligibility requirements. Your Device may be offered for sale on the
Glyde Platform using a variety of options:
Glyde will provide you with an estimated retail sales offering price
for your Device ("Estimated Retail Offering Price") which you may
choose as your offering price. The Estimate Retail Offering Price is
not a guarantee of your Device's actual retail value, and a sale at
the Estimated Retail Offering Price, which is determined based on
market conditions, and which changes from time to time, is not
guaranteed by Glyde.
At the time Glyde provides you with the Estimated Retail Offering
Price, Glyde will also offer to purchase your Device ("Glyde Offering
Price"). The Glyde Offering Price will likely be substantially lower
than the Estimated Retail Offering Price, and will be valid for 30
days from the date Glyde makes that offer to you.
If your Device remains unsold (whether at the Estimated Retail
Offering Price or the Glyde Offering Price) for more than 30 days, the
listing and any outstanding Glyde Offering Price will be cancelled.
YOU AGREE TO RECEIVE SMS/TEXT MESSAGES IF YOU CHOOSE TO LIST YOUR DEVICE
FOR SALE ON THE GLYDE PLATFORM
The transaction process offered by your registration and use of the
Device Purchase Program on the Glyde Platform requires the exchange of
SMS messages between Glyde and you. By Clicking "Agree and Continue" you
expressly acknowledge the foregoing and further expressly consent to
receiving, from time to time, SMS ("text") messages, including alerts,
inquiries, and confirmation requests from Glyde, concerning each
transaction in connection with which you are using the Glyde Platform.
Discrepancies. Any discrepancies related
to price, time, shipping, return requests, or other resolutions shall be
addressed to and decided solely by Glyde Support [[email protected]]. By agreeing to the Terms, you agree that any and all decisions
related to disagreements will be settled by Glyde Support.
11. Miscellaneous Additional Terms. The
Device Purchase Program is offered and administered by Glyde subject to
your express acknowledgment and agreement to the following:
You must be at least eighteen (18) years old to participate in the
Device Purchase Program.
Notices shall be deemed effective upon electronic delivery to the
email address you provided. You should take appropriate steps to
ensure emails from Glyde are not forwarded to any junk or spam folder.
The Device Purchase Program cannot be combined with any other
promotions, discounts, or offers unless specifically provided for in
the terms and conditions of such offers.
Glyde reserves the right to decline or cancel your use of the Glyde
Platform and your participation in the Device Purchase Program, with
or without advance notice, if we believe that your participation is
enabling a fraudulent or illegal purpose.
By participating in the Device Purchase Program, you understand and
agree that it may be necessary for Glyde, its affiliates and agents,
to collect, process, transmit, maintain, share, and use certain of
your personal information, such as your name, address, and information
related to your method of payment, to perform the service and support
obligations under the Trade-In Program or Purchase Program. You may
receive Trade-In Program or Purchase Program related communications
from Glyde, its affiliates and agents. You may also receive requests
to participate in surveys or marketing communications from Glyde
and/or its affiliates related to the Device Purchase Program or other
offers. At all times, Glyde will treat your information in accordance
If any provision (or part of any provision) of these Terms is found
to be illegal, invalid or unenforceable under any applicable law, such
term shall, insofar as it is severable from the remaining terms, be
deemed omitted from these Terms and shall in no way affect the
legality, validity or enforceability of the remaining terms.
A link to the copy of these Terms will be contained in the emailed
instructions that will be sent to you. If you do not have an email
account, you should retain a copy of these Terms and any sales receipt
or other materials relevant to your purchase provided to you. You may
also review the most recent version of these Terms by visiting
Glyde reserves the right to substitute, amend, modify, cancel or add
to any part of these Terms at any time, including terminating the
Device Purchase Program.
The Device Purchase Program is available only to customers residing
within continental United States, Hawaii and the District of Columbia
and is not available in other locations.
Neither the Glyde Platform User Registration, Glyde Device Purchase
Program Eligibility nor any offer made through the Device Purchase
Program is transferrable to any other person or entity.
If your Device is returned to you for any reason, you are
responsible for all shipping costs and agree to pay any such charges.
12. Limitation of Liability. IN NO EVENT
SHALL GLYDE OR ANY NON-GLYDE PURCHASER BE LIABLE TO YOU OR ANY THIRD
PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE
DAMAGES, OR LOST PROFITS FOR ANY CLAIM OR DEMAND OF ANY NATURE OR KIND,
ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE PERFORMANCE
OR BREACH THEREOF.
13. Class Action Waiver. YOU AND GLYDE AGREE THAT ALL CLAIMS PURSUED
AGAINST EACH OTHER WILL BE ON AN INDIVIDUAL BASIS. TO THAT END, YOU AND
GLYDE HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO COMMENCE, TO BECOME A
PARTY TO, OR TO REMAIN A PARTICIPANT IN, ANY GROUP, REPRESENTATIVE,
CLASS, COLLECTIVE OR HYBRID CLASS/COLLECTIVE ACTION IN ANY COURT,
ARBITRATION PROCEEDING, OR ANY OTHER FORUM, AGAINST THE OTHER. YOU AND
GLYDE AGREE THAT ANY CLAIM BY OR AGAINST GLYDE OR BY OR AGAINST YOU
SHALL BE HEARD IN ARBITRATION WITHOUT JOINDER OF PARTIES OR
CONSOLIDATION OF SUCH CLAIM WITH ANY OTHER PERSON OR ENTITY'S CLAIM,
EXCEPT AS OTHERWISE AGREED TO IN WRITING BY GLYDE AND YOU.
14. Arbitration Agreement. ANY DISPUTE, CONTROVERSY OR CLAIM ARISING OUT
OF OR RELATING TO THIS AGREEMENT, OR THE BREACH THEREOF ("DISPUTE"),
SHALL BE SETTLED BY BINDING ARBITRATION, CONDUCTED ON A CONFIDENTIAL
BASIS, UNDER THE THEN CURRENT COMMERCIAL ARBITRATION RULES OF THE
AMERICAN ARBITRATION ASSOCIATION ("THE ASSOCIATION") STRICTLY IN
ACCORDANCE WITH THE TERMS OF THIS AGREEMENT AND THE SUBSTANTIVE LAW OF
THE STATE OF NEW JERSEY. THE ARBITRATION SHALL BE HELD AT A MUTUALLY
AGREEABLE LOCATION IN MORRIS COUNTY, NEW JERSEY AND CONDUCTED BY ONE
ARBITRATOR CHOSEN FROM A LIST OF ATTORNEYS WHO ARE MEMBERS OF THE
ASSOCIATION'S COMMERCIAL ARBITRATION PANEL, FROM A NEUTRAL GEOGRAPHIC
LOCATION, WHO IS KNOWLEDGEABLE ABOUT TELECOMMUNICATIONS SYSTEMS AND
PRIVATE BRANCH EXCHANGE SYSTEMS AND WHO HAS BEEN ENGAGED IN THE PRACTICE
OF LAW FOR A PERIOD OF AT LEAST TEN (10) YEARS. IF THE PARTIES CANNOT
PROMPTLY, WITHIN 30 DAYS, AGREE ON THE SELECTION OF THE ARBITRATOR, THE
ARBITRATOR WILL BE CHOSEN PURSUANT TO RULE 13 OF THE COMMERCIAL
ARBITRATION RULES OF THE ASSOCIATION. THE COSTS OF THE ARBITRATION,
INCLUDING FEES TO BE PAID TO THE ARBITRATOR, SHALL BE SHARED EQUALLY BY
THE PARTIES TO THE DISPUTE. EACH PARTY SHALL BEAR THE COST OF PREPARING
AND PRESENTING ITS CASE TO THE ARBITRATOR. THE PARTIES TO THE DISPUTE
SHALL BE LIMITED TO TAKING NO MORE THAN THREE (3) DEPOSITIONS EACH. THE
LENGTH OF EACH DEPOSITION SHALL BE LIMITED TO ONE (1) DAY. NO
INTERROGATORIES SHALL BE PERMITTED. THE SCOPE OF DOCUMENT PRODUCTION
SHALL BE GOVERNED BY THE COMMERCIAL ARBITRATION RULES OF THE ASSOCIATION
AND THE DECISION OF THE ARBITRATOR WITH RESPECT THERETO. THE ARBITRATION
SHALL BE COMPLETED WITHIN SIX (6) MONTHS FROM THE DATE OF THE SELECTION
OF THE ARBITRATOR. THE ARBITRATOR SHALL ISSUE HIS/HER AWARD AND A BRIEF
DESCRIPTION OF THE BASIS FOR THE AWARD IN WRITING. THE PARTIES AGREE
THAT THEY HAVE VOLUNTARILY AGREED TO ARBITRATE THEIR DISPUTES IN
ACCORDANCE WITH THE FOREGOING.