Fees

  • 15% platform fee is deducted from the listing price when a sale is completed.
  • The platform fee supports our advanced technology platform, 3-month standard warranty and free ground shipping.

Setting A Listing Price

  • We will provide a pricing recommendation when you create your listing based on competitive pricing and recent sales
  • We highly recommend taking high quality phone images. Buyers will appreciate it.
  • Describe any noticeable scratches, scuffs or other cosmetic damage to avoid bad customer reviews – and price accordingly
  • If you don’t accept returns, we recommend pricing your phone a little lower than sellers who accept returns so you are priced competitive

Geographic Usage

  • Currently, Glyde is for buyers and sellers based in the United States

Listing Duration

  • All listings are active for 30 days after diagnostics are run.
  • Expired listings can be re-activated by re-running diagnostics tests on our mobile app

Getting Paid

  • Payments powered by Stripe
  • You can create a Stripe account with your credit card or bank account
  • Stripe account required to receive proceeds of phone sales

Shipping

  • Free ground shipping is included in the listing price.
  • Buyers have the option to pay for USPS Priority shipping if they want their phone quicker.
  • Phones must be shipped within 3 days of buyer payment to avoid platform penalties or possible account suspension.

Dispute Management

  • If diagnostics test results don’t match when the buyer receives the phone, payment will be held in the smart contract until the dispute is resolved. The buyer will have the option to negotiate a lower price for the phone directly with the seller or open a dispute.
  • If diagnostics test results don’t match when the buyer receives the phone, payment will be held in the smart contract until the dispute is resolved. The buyer will have the option to negotiate a lower price for the phone directly with the seller or open a dispute. All disputes will be managed by Glyde Customer Service Representatives who will first work with the buyer to ensure they ran diagnostics correctly. If there is no issue and the phone condition has changed, the seller is responsible to pay the return shipping. The buyer will have 2-business days from when you provide the shipping label to ship the phone back to you. If they fail to ship the phone within the 2-business day window the funds will be released to you. You will have 2 business days from the shipping delivery confirmation to confirm you received the phone, or the funds will be released to the buyer.
  • If the seller believes the phone was damaged in transit, they can file a shipping insurance claim with USPS which is included in all Glyde transactions.